As a professor and program coordinator of the Technical Communications grad certificate at Seneca College, Anna transforms post graduate students into strategic communicators who advocate for end users in all industries. Her students go on to direct and produce compelling documentation, training materials, and all genres of information solutions that drive customer safety, satisfaction, and fuel marketing funnels.
As a consultant, Anna helps companies improve conversion rates and customer satisfaction through content experience strategies, curriculum development, sales and marketing materials, and training. She is a Certified Professional Technical Communicator (CPTC™) with over 20 years’ experience in tech comm. As an Associate Fellow with the Society for Technical Communication (STC.org), she is recognized for her exemplary work in promoting the value of technical communication in both corporate and academic venues, willingness to share professional expertise with others, and continued service to the Society.