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    The Website Triad

    Thursday, May 5th, 2011

    Who is the first person you call when you need a website? It should be a technical communicator. Often described as a web content developer or web writer, a technical communicator with knowledge of the important disciplines of web usability and user advocacy will save you thousands of dollars when building or enhancing your web [...]

    No One Is Immune to Usability Problems

    Thursday, September 23rd, 2010

    No matter how much an organization wants to build good usability into its products and services, sometimes things get overlooked. Often it’s the little details that people don’t think of that cause the biggest problems and cost the most to fix. That’s why having a trained technical communicator on staff is a great idea. A [...]

    Why You Need a Technical Communicator

    Sunday, July 11th, 2010

    Every company should have at least one technical communicator. A technical communicator (technical writer) is a valuable addition to the team in any organization, especially one in the scientific, medical, or high tech industry. Technical communicators: Facilitate communication Translate technical language into plain language Document processes and procedures Communicate technical & scientific developments to a [...]

    FSOSS 2009 & Documentation

    Saturday, October 31st, 2009

    Concluding Open Source week in Toronto, Seneca held its annual Free Software and Open Source Symposium (FSOSS) yesterday. I was privileged to have the opportunity to speak about documentation for open source projects. What is truly exciting about open source development is the collaborative and community aspect of it. I love the synergy of keen [...]

    If the User Can’t Find It…

    Friday, May 22nd, 2009

    … it’s not there. One of the many roles of the technical communicator is to assist developers and designers with making products, websites, and interfaces easy to use. Users who have to search for the functions they need get frustrated, and conclude that the product or website is difficult to use. Consequently, they are less [...]

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