Category Archives: Usability

Got Problems? Get Tech Comm!

Website problems of Healthcare.gov could have been greatly reduced with technical communicators on the job Like most Chief Executives, President Barack Obama could have saved himself a  whole lot of trouble if he had hired a technical communicator. Healthcare.gov became … Continue reading

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The Website Triad

Who is the first person you call when you need a website? It should be a technical communicator. Often described as a web content developer or web writer, a technical communicator with knowledge of the important disciplines of web usability … Continue reading

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No One Is Immune to Usability Problems

No matter how much an organization wants to build good usability into its products and services, sometimes things get overlooked. Often it’s the little details that people don’t think of that cause the biggest problems and cost the most to … Continue reading

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Why You Need a Technical Communicator

Every company should have at least one technical communicator. A technical communicator (technical writer) is a valuable addition to the team in any organization, especially one in the scientific, medical, or high tech industry. Technical communicators: Facilitate communication Translate technical … Continue reading

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FSOSS 2009 & Documentation

Concluding Open Source week in Toronto, Seneca held its annual Free Software and Open Source Symposium (FSOSS) yesterday. I was privileged to have the opportunity to speak about documentation for open source projects. What is truly exciting about open source … Continue reading

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If the User Can’t Find It…

… it’s not there. One of the many roles of the technical communicator is to assist developers and designers with making products, websites, and interfaces easy to use. Users who have to search for the functions they need get frustrated, … Continue reading

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