Category Archives: Products

No One Is Immune to Usability Problems

No matter how much an organization wants to build good usability into its products and services, sometimes things get overlooked. Often it’s the little details that people don’t think of that cause the biggest problems and cost the most to … Continue reading

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FSOSS 2009 & Documentation

Concluding Open Source week in Toronto, Seneca held its annual Free Software and Open Source Symposium (FSOSS) yesterday. I was privileged to have the opportunity to speak about documentation for open source projects. What is truly exciting about open source … Continue reading

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Gadget Junkie Heaven

If you were the kid who took all her toys apart to see how they worked… If you love to browse the tools, products, and gadgets in every Big Box store you see… If your version of the ideal present … Continue reading

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Dependencies: The Bane of Efficiency

Students in the Technical Communication program learn how to manage their documentation projects. I’m fond of drawing the parallel between the Software (or Product) Development Life Cycle and the Document Development Life Cycle. They both have the same phases. The … Continue reading

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