Products
No One Is Immune to Usability Problems
Thursday, September 23rd, 2010No matter how much an organization wants to build good usability into its products and services, sometimes things get overlooked. Often it’s the little details that people don’t think of that cause the biggest problems and cost the most to fix. That’s why having a trained technical communicator on staff is a great idea. A [...]
FSOSS 2009 & Documentation
Saturday, October 31st, 2009Concluding Open Source week in Toronto, Seneca held its annual Free Software and Open Source Symposium (FSOSS) yesterday. I was privileged to have the opportunity to speak about documentation for open source projects. What is truly exciting about open source development is the collaborative and community aspect of it. I love the synergy of keen [...]
Gadget Junkie Heaven
Monday, June 16th, 2008If you were the kid who took all her toys apart to see how they worked… If you love to browse the tools, products, and gadgets in every Big Box store you see… If your version of the ideal present is something that whirrs, clicks, or runs on electricity… If you’re an inveterate tinkerer… …You [...]
Dependencies: The Bane of Efficiency
Friday, June 13th, 2008Students in the Technical Communication program learn how to manage their documentation projects. I’m fond of drawing the parallel between the Software (or Product) Development Life Cycle and the Document Development Life Cycle. They both have the same phases. The keys to project management of course are to control scope, supervise resources, and manage dependencies. [...]
