Author Archives: Beth Agnew

Grads Go Back to School

This report from the Globe and Mail on students who go to college after university graduation highlights the advantages practical training and a co-operative work experience give you when you’re looking for a job. A graduate certificate, like that awarded … Continue reading

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No One Is Immune to Usability Problems

No matter how much an organization wants to build good usability into its products and services, sometimes things get overlooked. Often it’s the little details that people don’t think of that cause the biggest problems and cost the most to … Continue reading

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Correction to Schedule

For our new Tech Comm students starting the program in the Fall, it seems there has been an error on the timetable that was sent to you, and TCN705 was inadvertently left off. Here’s the correct schedule: TECC Timetable – … Continue reading

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My Writers

I teach technical communication at Seneca College here in Toronto. I am also the co-ordinator of the 1-year post graduate technical communication program, so I see these particular students for more than a full year. They are “mine”. 🙂 They … Continue reading

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Why You Need a Technical Communicator

Every company should have at least one technical communicator. A technical communicator (technical writer) is a valuable addition to the team in any organization, especially one in the scientific, medical, or high tech industry. Technical communicators: Facilitate communication Translate technical … Continue reading

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FSOSS 2009 & Documentation

Concluding Open Source week in Toronto, Seneca held its annual Free Software and Open Source Symposium (FSOSS) yesterday. I was privileged to have the opportunity to speak about documentation for open source projects. What is truly exciting about open source … Continue reading

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We’re Growing!

This September marks our largest ever Tech Comm class at Seneca. One of the reasons for this larger class is the Ontario government’s Second Career initiative which assists people in going back to school to retrain for a new career … Continue reading

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If the User Can’t Find It…

… it’s not there. One of the many roles of the technical communicator is to assist developers and designers with making products, websites, and interfaces easy to use. Users who have to search for the functions they need get frustrated, … Continue reading

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Ideal Second Career

Changes in the economy often mean unexpected layoffs and situations that prompt one to think of a career change. Technical communication is a profession that allows you to leverage your prior background and training into a new career. No matter … Continue reading

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Occupational Summary

One of the more accurate occupational summaries I’ve come across for technical communicators is this one from the Alberta government. Usually, the description of the occupation is somewhat out of date, but here they seem to have it right.

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Building Bridges

Technical communicators are always building bridges — between technology and its users, between content and design, and between groups or individuals so that the flow of information can be smooth and easy. In that way, we are always making connections. … Continue reading

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Seeing the Big Picture

High tech companies have a lot of moving parts. There are numerous projects on the go, multiple teams at work, different divisions to oversee company operations, and the need to continually keep one eye on what’s going on outside the … Continue reading

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